Delivery Information:

Shipping Times:
We strive to process and dispatch orders within 3 – 5 business days from the date of purchase.
Estimated delivery times may vary based on the shipping destination. Accurate times will be provided at point of order.

Shipping Costs:
Shipping costs are calculated at checkout based on the shipping method selected and the delivery address.

International Shipping:
We may from time to time agree to deliver products to other countries and territories. In these cases, international shipping rates and delivery times vary. Customers are responsible for any applicable customs duties and taxes.

Order Tracking:
Once your order is dispatched, you will receive a shipping confirmation email with tracking information.

Returns and Refunds:

30-Day Returns:
We offer a 30-day return policy for most products unless specifically stated. If you are not satisfied with your purchase, please contact us within 30 days of receiving your order to initiate the return process.

Return Eligibility:
To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received. Personalised items, are not eligible for return unless they are damaged or defective.

Return Process:
Contact our customer service team at [email protected] within 30 days of receiving your order to request a return authorisation.
Pack the item securely, including all original packaging and accessories.
Ship the item to the address provided by our customer service team.
Once we receive the returned item and verify its condition, we will initiate the refund process.

Refunds:
Refunds will be processed within 7-10 business days of receiving the returned item.
The refund will be issued to the original payment method.

Warranty Information:

2-Year Warranty:
We provide a 2-year warranty on our products from the date of purchase.
The warranty covers defects in materials and workmanship. Normal wear and tear, misuse, or accidental damage are not covered.

Damaged or Defective Parts:
If a part of your product is damaged or defective, please contact us with photos of the damaged part within the warranty period.
We will make every effort to replace the damaged or defective part.

Contact Us:
For any questions or concerns regarding delivery, returns, or warranty, please contact our customer service team at [email protected].